FAQs

Welcome to the Whiskers & Paws help centre. Here are answers to common questions about shopping for your pet.

How do I choose the right size?

Check the measurements and size guide on the product page before ordering. Measure your pet rather than relying only on breed or weight. If you need help interpreting a size guide, email us with the product link and your pet’s measurements.

How should I use pet toys and accessories?

Follow the product’s care and usage instructions. Choose products suitable for your pet’s size and behaviour, supervise use, and stop using an item if it becomes damaged. For health or dietary advice, consult your veterinarian.

Where is my order?

Check any delivery updates or tracking information sent for your order. If you need assistance, email us with your order number and tracking number, if available.

Will my items arrive together?

Dropshipped items may be dispatched separately by different suppliers. If you receive only part of your order, contact us with your order number and the items received so we can check the remaining items.

Can I change my order or delivery address?

Email us as soon as possible with your order number and the requested change. We will need to check the order’s processing status before confirming whether a change is possible.

What if an item arrives damaged or incorrect?

Email us with your order number, a description of the issue, and clear photographs of the item and packaging. Keep the packaging while your enquiry is being reviewed.

How do I request a return?

Contact us with your order number and the reason for your request. Please obtain return instructions before sending an item back.

How can I contact you?

Email randolfnewman9@gmail.com. Include your order number if your question relates to a purchase. Never send your password or full payment card details.