Contact Us
Have a question about a product or need help with an order? Contact Whiskers & Paws. We’re here to help you shop for your pet with confidence.
Email us
Help with an order
Please include your order number, the name used at checkout, and a brief description of your question. For a damaged, incorrect, or missing item, include clear photos of the item and packaging where relevant.
Product questions
Send us the product name or link and tell us what you would like to know. For sizing questions, include your pet’s measurements so we can help you interpret the product information.
Delivery enquiries
If you have received tracking information, include the tracking number with your message. If your order has not arrived as expected, contact us with your order number so we can look into it.
Returns and order changes
For return requests or changes to an order, email us with your order number and the details of your request. Please contact us before sending an item back so we can provide the relevant instructions.
Keep your information safe
Please do not send passwords, full payment card details, or other sensitive financial information by email.
Thank you for choosing Whiskers & Paws.